Refunds/Returns:
Our Satisfaction Guarantee
We are a small business that uses an on demand fulfillment method. This means we don't hold any inventory and only have an item produced when you order it.
We do this to keep our costs low, and quality high - that way we can offer you amazing items as the lowest possible price.
Because of this - we offer a 100% guarantee your item will arrive in perfect condition. If it doesn't - we'll offer a replacement or a refund with no questions asked. Because we are a made to order business returns and refunds are only accepted in the above situations.
We partner with the best fulfillment partners, and take care to ensure all you'll love all of our items and we thank you for your support!
If your order is not in perfect condition, please send us photos of the discrepancy, order number, name and contact info by e-mail to info@doodsnco.com.
Shipping Returns & Refunds policy
Shipping Information:
All of our products are made to order just for you! Because each item is custom printed after your order is placed, please allow 2–7 business days for production before your order ships.
Processing Time
Made-to-order items: 2–7 business days
During holidays and peak seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery times after shipment:
United States: 3–7 business days
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Multiple Items
Items may ship separately depending on product type and fulfillment location. If your order arrives in multiple packages, don't worry—your remaining items are on the way.
Address Accuracy
Please double-check your shipping address before placing your order. We are unable to replace or refund orders shipped to an incorrect address provided at checkout.
Questions?
If you have any questions about your order, feel free to contact us. We're always happy to help!
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Instructions for returns will be provided via email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@doodsnco.com.
Address
Located in North Carolina
